Introduction
The Contact Center Outsourcing Service of Daesung Global Network is designed to improve the corporate image
of your company on the strength of its specialized management system and professional operational training.
Make Daesung your choice as a trustworthy companion to maximize your business capabilities.
We offer customized services to diverse environments.
Customizing
Service
-
Specialized manpower
at the contact center
-
Appointment of professional
managers to each industry group.
Provision of specialized
operational support teams.
Organization composition and
task distribution in line with the
nature of the work
-
Operational know-how
of the contact center
-
Early operational normalization
of the center.
Operation of a telephone
quality improvement program.
Operation of a performance
management program.
- IP contact center
-
Integrated operation and
management of voice and data.
Enabled a remote control
function that reaches beyond
spatial limitations.
Provision of a multi-channel
service.
-
Responsible project
manager system
-
Operational support for
clients through an account
manager.
Appointment of a project
manager.
Establishment of a unified
communication channel with
clients.
Expected Effects
01. Focus of core capacities
- Focus of care capacities through the redistribution of tasks.
- Improvement of the operational process.
02. Enhanced productivity
- Improvement of the corporate image through customer
satisfaction services.
- Enhancement of efficiency through target productivity management.
03. Improvement of servicequality
- Strengthening of the customer response capabilities
- Improvement of competitiveness through constant quality
management efforts.
- Guarantee of high service quality
Outsourcing Service
Inbound / Outbound / Telesales / Research Service
Introduction
Daesung Global Network’s Talent Dispatch Service, based on the company’s rich personnel information drawn
from a wide range of industries, will upgrade your corporate management to a superior level. Treat your business
to flexible human resources utilization, enhanced convenience in labor management, cost reduction, and the
many more advantages offered by the Talent Dispatch Service of Daesung Global Netwrok.
We provide optimized personnel that are ready to work in every industry 365 days a year.
Expert
Staffing
Service
-
Deep pool of human
resources by industry
-
Possessing rich information
data on experienced work-force
for different industries.
Preferential dispatch of manpower
with relevant experience when
necessary.
-
Job transfer
management program
-
Conglomerate-standard employee
welfare.
Corporate cultural adjustment
program.
Periodic manager-employee
interview system.
- Diverse recruiting channels
-
On/off line recruiting web-sites,
local authorities, schools, and local
career development centers.
Expected Effects
01. Room for the flexible utilization of human resources
- Supply of the right amount of manpower according to
requirements
02. Heightened convenience in labor management
- Transfer of all operations related to headhunting, interviewing,
hiring, and employee welfare
03. Cost reduction
- Reduction of the cost of recruiting/ hiring, training,
and welfare provision
Introduction
Daesung Global Network is the most reliable partner in the training of contact center managers and customer
respondents. Our detailed training curriculum developed through customer inquiry monitoring and a number of
assessment programs will transform your employees into the industry’s best specialists.
We will upgrade your consultants at your call center by providing optimization educational services.
Training
Process
- 01.Monitoring
-
We record your consultants’
discussions with customers
through with customers through
the Mystery Call system.
- 02.Evaluation
-
We accurately diagnose
consultants’ specific problems
through diverse evaluation
methods.
- 03.Development of curricula
-
We offer diverse curricula
according to industry / business.
- 04.Customized education
-
We provide customized education
to enable consultants to respond
to specific problems.
Kernel Programs
Call center Training Program / CS Expert Program /
Image Consulting Program / Extension Lectures / 1:1 Customized Program
Introduction
Daesung Global Network’s ASP Service will provide you with the optimal systems and equipment necessary to
establish a contact center. From the initial establishment of a contact center to the timely response to change
in the corporate environment, Daesung Global Network’s ASP Service is your answer to efficient business
management.
We lease all systems and supplementary equipment relating to the contact center.
01 Service scope
Consulting environment
- Leasing consulting space
- Consulting facilities: desks, chairs, telephones, headsets, and PCs;
- Office equipment: copiers, Printers, and faxes;
- Supplementary facilities: education halls, lounges, refrigerators,
and file cabinets.
Systems
- Switchboards
- CTI Server
- DB server
- Recoding equipment
- Network equipment
- Outbound dialers
02 Advantages of the ASP service
- Provide the latest contact center systems.
- Cut the cost of structuring your contact center.
- Respond flexibly to changes in your business environments.
- Cut the time require to structure a contact center
- Structure your independent contact center through strategic alliances.
